Order Information
Clear information, from checkout onward.
Use this page as a simple reference for preparing your order details, understanding our current order preparation window and knowing when to contact PrepLume if you need help.
A quick check can prevent avoidable issues.
Before completing checkout, review the product selection, quantity and the contact and delivery information you provide. Accurate details make it easier to identify your order and respond if you contact us with a question later.
Business days for order preparation
PrepLume currently uses a 3–5 business day preparation window before an order leaves the preparation stage. This is a preparation timeframe and should not be read as a guaranteed delivery timeframe.
Three useful stages to keep in mind.
The details below are intentionally simple so you can understand what information matters without relying on unsupported delivery or carrier estimates.
Review the information you enter.
Check product choices, quantities and the contact and delivery details provided during checkout before completing the order.
Allow time for order preparation.
Our confirmed preparation window is 3–5 business days. No additional carrier or final delivery timeframe is stated here.
Contact us when something needs attention.
If you notice an issue with information connected to your order, reach out as soon as possible so our team can review the request based on the order's current status.
What 3–5 business days means here.
The 3–5 business day window refers to order preparation. It does not describe a carrier transit time, an estimated arrival date or a guaranteed final delivery date.
Order preparation: 3–5 business days. For questions about a specific order, contact PrepLume directly so the request can be reviewed using the information available for that order.
Review the essentials before checkout.
Contact us as soon as you notice the issue.
If you need to request a correction, change or cancellation, contact PrepLume promptly with the relevant order information. Whether a request can be completed depends on the order's current status, so a change or cancellation should not be assumed or treated as guaranteed.
For the clearest support conversation, include enough order information for our team to identify the order and understand what you would like reviewed.
Reach us directly when you need order help.
Use email for order-related questions that benefit from written details.
Use the confirmed PrepLume phone number when you need to discuss an order question directly.
3230 SETER PKWY S #102,
Fargo ND 58104
This is the confirmed PrepLume store address currently provided for store information.